Description based on the Specified Commercial Transactions Act / COMMERCIAL TRANSACTION

Required fees other than the product price

Shipping within Japan

【postage】

If your order total is 10,000 yen (tax included) or more, shipping is free.
(Excluding Hokkaido and Okinawa)

・For orders under 10,000 yen (tax included), the following shipping charges will apply.

・For orders over 5,000 yen and under 10,000 yen,the nationwide flat rateis 600 yen(tax included) (up to 60 size courier delivery)

・For orders under 5,000 yen, the nationwide flat rate is 410 yen (tax included) (within Nekopos size)

*Shipping to Okinawa: 1,200 yen (tax included)

[Delivery company]

Your order will be delivered by a delivery company designated by our shop (Yamato Transport, Sagawa Express, Japan Post, etc.). You cannot specify the delivery company.

International Shipping

【postage】

Overseas shipping will be via FedEx or Japan Post (EMS).
Shipping costs vary depending on the destination and weight. Please check the details when placing your order.

Product delivery time

Generally, we will ship your order within 3 business days of receiving it.
Please note that we are closed on Saturdays, Sundays and public holidays and orders will be shipped the following week.

Product shipping is carried out on weekdays, excluding public holidays and holidays as defined by the Japanese calendar.

For deliveries outside of Japan, please check the tracking number provided at the time of shipment and then check the delivery status on the official website of the respective delivery company.

Regarding long-term delivery and refusal to accept deliveries

In the event of an emergency due to a long-term absence or refusal to accept the delivery, the customer will be responsible for the shipping costs for re-delivery.

If the product storage period has expired, your order will be cancelled and no refunds will be given.

Payment Method

Our shop accepts the following payment methods:

Credit card (Visa / Mastercard / American Express / JCB)
Other payment methods (Paypal / Shopify pay / Apple pay / Google pay)

*Cash on delivery, bank transfer, convenience store payment, etc. are not accepted.

Payment deadline

This will depend on the closing date and contract details of your credit card. Please contact your credit card company.

Returns and Exchanges

We do not accept returns or exchanges for reasons other than product defects or incorrect delivery.

Please check the size information and other details before placing your order to avoid any mistakes.

In the unlikely event that a product is defective or delivered incorrectly, please contact us by email within 5 days .

Once we receive your contact information, we will inform you of how to return the product and receive a refund.

Please note that we cannot accept returns in the following cases:

・Products that have been delivered more than 5 days ago

・Opened products

・Used items, or items that have been altered, washed, or dry cleaned

・Products with delivery notes, product tags, labels, or accessories removed or lost

・Products that have acquired odors, stains, or scratches while in the customer's possession

If you have any questions after receiving your product, please contact us at the address below.

Name of business operator

Company Name

FLOWFUL WORKS Inc.

representative

Soichiro Hoshino

location

1-2-5 Nihonbashi Kakigaracho, Chuo-ku, Tokyo 103-0014, 4th floor, Room B

contact address

info@flowfulworks.co.jp (Reception hours: Weekdays 10:00-18:00)

*If you have set up spam filters, please unblock the domain and contact us.

*We update this page as necessary. Please note that shipping fees and other charges may change without notice.